Silvergull only delivers to addresses and post office boxes within Australia.
Your parcel will be delivered by Australia Post’s service, or alternative couriers during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.
Even though at Silvergull, we take pride in the care we take with packing all of our internet and mail orders, sometimes, accidents or errors happen. Notification of damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, Silvergull will provide instructions on how to return goods in an appropriate manner. These details can be obtained at [email protected].
What is the Returns Policy
You can return any unused items within 14 days of receipt for a full refund excluding postage* (provided the items are in a new and unused condition) via post. Postage must be paid by the sender and will not be refunded by Silvergull.
Contact Us to notify us of the return, and advise us of the nature of the issue
All returns should be sent via post to:
Silvergull Pty Ltd
PO Box 135
Nathalia Vic 3638
*If the item is faulty, we will also refund the postage
How will I be credited for the returned items
We will send you a Gift Card for the amount of the Credit that can be applied at the time of checkout when you next purchase.
If you require a refund of payment, please Contact Us